Being in the hosting chair of public radio for almost 20 years made Celeste Headlee discover how bad most of our conversations are. What are we doing wrong? And how can we make it right?

Show notes & links:

• Celeste’s 10 rules for a better conversation
  • 1. Don’t multitask
  • 2. Don’t pontificate
  • 3. Use open ended questions
  • 4. Go with the flow
  • 5. If you don’t know, say that you don’t know
  • 6. Don’t equate your experience with theirs
  • 7. Try not to repeat yourself
  • 8. Stay out of the weeds
  • 9. Listen
  • 10. Be brief
• CelesteHeadlee.com
• Celeste’s TED Talk 10 Ways to Have a Better Conversation
• Celeste’s book We Need To Talk: How to Have Conversations That Matter

In an era of angry pundits, attack journalism, and click-bait, how can we re-train ourselves to listen consciously and embrace healthy disagreement?

Show notes & links:

• JulianTreasure.com
• How To Be Heard: Secrets for Powerful Speaking & Listening (Julian’s book)